Meet the “customer” that is not allowed to complain on Twitter. The U.S.-based company, DMG World Solutions, has created a service that automatically responds to disgruntled users with a pre-written apology tweet for them via their own account before they can get in contact about it directly with customer service reps. This saves time and improves user satisfaction by taking care of complaints right away and at the same time prevents any backlash or social media drama over an issue like this happening later on in real life when customers are able to speak out more freely.,
The “savage ways to tell someone to shut up” is a blog post that describes different techniques for telling someone to stop talking.
Ok. Perhaps the headline is a touch harsh, but it piqued your interest, right? Why do I feel that corporations I buy goods and services from are urging me to “shut up and accept it” more and more these days? Let me give you a few instances of occasions in the previous few months when I felt insulted as a customer:
- I just purchased airline tickets for my family’s Thanksgiving trip to London. Traveling from Oregon to London is just not inexpensive these days, so the tickets were not cheap. I paid over $1,000 for each ticket. On international tickets, children under the age of 12 are meant to get a 20% discount. My two sons are two and four years old. There was no discount when I bought the tickets. I dialed United Airlines’ number. After the absurd amount of money I had just paid on tickets, I was informed that I had purchased tickets that were “too cheap” and for a class that did not qualify for the 20% discount. I could, however, purchase a different class for $450 more per ticket and get a 20% discount on two tickets. Although I am not a math genius, how stupid do they think I am? A almost 50% increase in price for two tickets at a 20% discount off the new higher priced ticket???? Shut up, you dunderhead of a client!
- Some of our consumer marketing is handled by a third-party service partner. On intentionally, I’m not going to be precise here. They terminated our account as a result of an issue caused by a flaw in THEIR system. We are paying consumers, with a monthly payment of around $500. Rather of fixing the error, they opted to delete our account. Shut up, you dunderhead of a client.
- Our TiVo, which was just a year old, had broken. It was still covered by the manufacturer’s warranty. It first stopped recording shows, then wouldn’t turn back on. We couldn’t get it to turn on for some reason. When my husband contacted, he was advised that it could be replaced under warranty for a $350 up-front price. They would send us a new device and then give us a $300 credit. The remaining $50 would be charged as a “repair” fee. A one-year warranty, according to my research, should simply replace the equipment. What’s this nonsense about a repair fee when nothing was fixed? The device just stopped re-booting after a while. As part of the warranty, we were provided a whole new item. Shut up, you dunderhead of a client.
So there’s a lot more I could say. However, you get the idea. This seems to be a growing trend among businesses. Charge the consumer at all times and in all places. Promise them one thing, provide the opposite, and then be irritated when they bring it out. I urge you to design rules and customer experiences that put the customer first when you consider your customer contacts. The classic saying “the customer is always right” applies here. If you rethink the client experience, I promise you will notice a positive impact in your company. Don’t fall into the new school of thinking that regards consumers like fools who can be exploited. Consider how you can ensure that your customer is always correct. Pay attention to your consumers. Give them what they’re looking for. Your company will undoubtedly benefit as a result.
MommyCEO Sabrina Parsons
www.emailcenterpro.com
Watch This Video-
When someone won’t shut up, you can use the “when someone won’t shut up meme” to show them that you are tired of their nonsense.
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